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About This Job

Work Location

  • Ho Chi Minh

Job Level

  • Department Manager

Job Type

  • Permanent

Qualification

  • Bachelor

Experiences

  • 8 Years

Salary

  • Negotiable

Industry

  • Insurance, Personal and Financial Service Division, Customer Service, Financial Institution Division, Banking, Treasury Division, Accounting and Finance Division, Finance / Investment, Finance / Accounting

Department

  • Experienced

Deadline to Apply

  • 20/02/2025
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Job Benefit

  • Laptop
  • Insurance
  • Allowances
  • Incentive bonus
  • Training & Development
  • Business Expense
  • Annual Leave

Job Description

  • Coordinate with team leaders/ Supervisors to manage daily operations of the team. Including: build up, maintain working regulations; build up, maintain the compliance, working improvement; arrange, allocate shifts of the team; build up/adjust sales channel to approach customers; monitor progress, loan document result of department; collaborate with other team leaders to solve arising problems…
  • Prepare and implement sales plan, fulfil sales target of telesales
  • Collaborate with team leaders/ Supervisors to look for, allocate, monitor and evaluate the effectiveness of the usage of potential customers allocated to every team
  • Build up, transfer, monitor and collaborate with team leaders to improve KPIs about productivity and job quality for telesales (number of calls, successful deals, successful product/product group selling, average loan amount, NPL…)
  • Coordinate direct sales in receiving/supplementing loan document, customer’s on-site consultancy, signing loan contract and other tasks as job description, after telesales got a successful consultance.
  • Build up, request personnel for telesales in accordance with company’s business orientation, with market in every time and join telesales recruitment.
  • Prepare content, training documents and coordinate with team leaders to execute training/re-training activities for telesales.
  • Prepare and request benefits, bonus in accordance with company’s policy and competitive with the market for telesales
  • Collect, analyze and report information about product, service, program, sales policy of competitors
  • Recommend ideas of products, program/sales policy just for telesales
  • Develop, propose and implement internal emulation programs for telesales
  • Analyze, report the effectiveness of telesales periodically
  • Report to Sales Director (as requested)

Job Requirement

  • Graduated from University with major of finance, banking, business management, foreign trade, trading, Marketing…
  • At least 08 year experiences at the same position, managing telesales in pervious would be advantage point
  • English fluency (listening, speaking, reading and writing)
  • Analysis skills of sales performance and customer journey
  • Customer service inbound call
  • Having knowledge of digital lending process
  • Understanding in customer lifetime value 
  • Office computer proficiency
  • Profound understanding of product, loan process (personal)
  • Deeply understanding of customer behaviour in banking, finance, insurance sector
  • Leadership, encouragement, inspiration and excellent convince
Job tags: [HCM] Head of Telesales Telesales Manager Contact Center Manager Digital Sales Inbound Call Call Center
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