COLLECTION OPERATIONS SUPERVISOR

1. Collection activities
   • Actively monitor and analyze performance of Field Collections teams, propose points of improvement in strategy and operations;
   • Review weaknesses in the current collection procedures/system from which to propose solutions to improve and increase debt recovery efficiency;
   • Participate or lead projects related to debt collection campaigns;
   • Participate to set up incentive scheme for Collections Teams;
2. Collection policies & system
   • Review the efficiency of collection systems and processes and propose improvements to increase automation level, increase productivity, and transparency of collection operations;
   • Participating in the development of new systems and projects that necessitate Collection collaboration;
   • Collaborate with other departments to improve collection systems;
   • Other tasks assigned by Line managers.

Education level, certification:

• A Bachelor's degree or higher in Banking, Business or other related;

Experience, Skill:

• At least 3 years of experience managing tasks related to Field collection operations/ strategy in financial company/bank;
• Clearly understand the functions, tasks, and roles of Debt Collection in the Finance Company;
• Having skills in leadership, teamwork and management;
• English proficiency required for the position;
• Knowledge of Microsoft Office (Work, Excel, Power point)Power BI tools, SQL or Python…;

Individual Characteristics:

• Ability to work independently and in a team;
• Honest, straightforward, and highly responsible;
• Attention to detail and commitment to accuracy;