HR System Management Supervisor

1. HRIS / Groupware Operation & Administration

• Manage and operate the HRIS/Groupware system used for company-wide HR activities.
• Monitor system performance to ensure stability, accuracy, and security.

2. System Development & Enhancement

• Research and evaluate HR software features/applications to propose improvements in line with business requirements at each stage.
• Coordinate with the IT team to check, troubleshoot, and fix system issues when they arise.
• Support Business Units (BUs) in connecting Groupware with other modules/systems (e.g. Attendance, Payroll, Recruitment, Performance Management, etc.).

3. Documentation & UAT

• Develop and update user manuals, system documentation, and guidelines when system enhancements or changes are implemented.
• Prepare documentation and execute User Acceptance Testing (UAT) for new or updated system functions.
• Collect and consolidate feedback from users during the UAT process.

4. User Training & Support

• Train and guide users on how to effectively use the HRIS/Groupware system.
• Provide ongoing support and handle user issues related to system operations.

5. Team Management (Applicable for Team Leader level and above)

• Manage team members (if any) to ensure the department’s KPIs assigned by the Company are achieved.

6. Other Duties

• Perform other tasks as assigned by line management.

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field.
• Minimum 3–5 years of experience in HR systems management, HRIS, or related HR technology roles.
• Solid understanding of HR processes (e.g. employee data management, payroll interface, performance management, onboarding).
• Hands-on experience working with HR systems / HR software experience in system implementation or enhancement projects is a strong advantage.
• Ability to analyze system requirements, translate business needs into functional specifications, and coordinate system improvements.
• Experience in User Acceptance Testing (UAT), system documentation, and user training.
• Strong troubleshooting skills and ability to work closely with IT teams to resolve technical issues.
• Good project coordination and time management skills; ability to manage multiple priorities effectively.
• Leadership or people management experience is preferred (for supervisory/team leader level).
• Good command of English (ability to read technical documents and communicate in a professional working environment).
• Attention to detail, proactive mindset, and strong sense of responsibility.